Kingsbrook (UK) Limited Privacy Notice

Kingsbrook (UK) Limited is committed to protecting and respecting your privacy and your personal data. We prioritise protecting the privacy of all clients and users that communicate with us, whether online or offline, at trade shows or events, over the phone, website, helpdesk and social media platforms.

This privacy notice sets out the basis on which any personal data we collect about you, or that you provide to us, will be processed by us and also tells you about your privacy rights and how the law protects you.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it when you visit our website (regardless of where you visit it from).

By visiting (the “Website”), you are accepting and consenting to the practices described in this policy. We may link to other websites owned and operated by certain trusted third parties to make you aware of, or introduce you to, relevant articles or content. Kingsbrook (UK) Limited cannot be held responsible for the data these external sites collect, and recommend you refer to their privacy policies as appropriate.

This website is not intended for children and we do not knowingly collect data relating to children.

Please be aware, we may periodically make changes to this privacy policy (for example in response to changing or new data legislation) we recommend you check this policy regularly to remain up-to-date.

  1. Important information and who we are

Kingsbrook (UK) Limited is the controller for the personal information we process, unless otherwise stated, meaning that Kingsbrook (UK) Limited determines what data is collected, how this data is going to be used and protected.

Kingsbrook (UK) Limited a UK company with registration number 10446225 with registered address Kingsbrook House, Kingsclere Park, Kingsclere, Newbury, RG20 4SW, England

We hope you never have a need to complain, and would always appreciate the chance to deal with your concerns directly. However, under UK GDPR and EU GDPR you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( at any time.

  1. Information we collect and when 

Personal data, or personal information, means any information about an individual from which a person can be identified. It does not include data where the identity has been removed (anonymised data).

We only collect personal information that we know we will genuinely use and in accordance with Data Protection Legislation. Throughout your interactions with us we may collect, and you may voluntarily provide us with, personal data that could include some or all of the following:

It is important to note we do not proactively collect any Special Categories of Personal Data about you, but we may on occasion receive such data incidental to specific projects (this includes details about your health for example if it has a bearing on services delivered to you). Nor do we collect any information about criminal convictions and offences.

We use different methods to collect data from and about you, including:

  1. How we use your data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.


Processing Purpose / Activity Lawful Basis
For contacting you following an enquiry or to respond to any questions Legitimate Interest
Customer service enquiries, reply to suggestions, resolve issues or complaints for which you have contacted us Legitimate Interest  or Performance of a Contract to you
Fulfilling our contractual obligations when offering an agreed service or product Performance of a contract to you
Processing your orders Performance of a contract to you
Processing payment Performance of a contract to you
For statistical analysis, feedback, survey Legitimate Interest
Contacting you about services we provide (B2B) Legitimate Interest
For the sharing of relevant blogs, news, articles Legitimate Interest
Analytics from our website cookies Legitimate Interest
To contact you while undertaking activities on behalf of our clients Legitimate Interest


  1. Sharing of data

We may share your personal data with other organisations in the following circumstances, ensuring only the minimum necessary relevant to the purpose:

Where we use third parties, we have data processor agreements in place to ensure they respect the security of your personal data and treat it in accordance with the applicable laws.  We do not allow any third party to use your personal data for their own purposes and only permit them to process your data for clearly defined purposes and in strict accordance with our instructions.  They will securely store your personal data and retain it for only as long as we instruct.

  1. International Data Transfers

If on occasion we transfer personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  1. How we keep you informed

We will send you relevant news about our services in a number of ways including by email, but where we have a legitimate interest to do so and only once completing a legitimate interest assessment for the processing activity has been completed.

You have the right to object to the processing, if you wish to amend your marketing preferences, you can do so by contacting us by post, email or telephone.  Contact details are provided on our communications and available within this Privacy Notice or website.

  1. Data Storage & retention

Kingsbrook (UK) Limited take data security seriously.  To ensure your personal information remains protected, we have put on place suitable physical, electronic and organisational procedures.  These include:

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

  1. Your Legal Rights

You have the right to:

If you wish to exercise any of the rights set out above, please contact us or email at [email protected]